Tasting Room Manager
Western Cider is a cidery, cider apple grower and tasting room in Missoula, Montana. As a company, we aspire to create an institution of great cider, good times, and a life worth living in this far-flung region of the American West. See what we are all about on Instagram or Facebook @westerncider or on our website at westerncider.com.
To be considered for this position you must have schedule flexibility.
Job Overview
The Tasting Room Manager’s primary role is to lead the direction of the tasting room experience, manage bar staff, ensure positive customer engagement, and maintain all aspects of a functioning bar. We value this role and are looking for someone that values it in return. We are in search of a highly organized, hard working, enthusiastic, and resourceful person who is ready to grow with our company for the long run.
Qualifications
Applicant must be 21+ years of age
Excellent organizational skills
Excellent verbal and written communication skills
Excellent customer service skills
Must be detail oriented
At least 3 years experience in a restaurant or bar
Managerial experience preferred
Cost management skills
Inventory management skills
Proficient in operating iPad based POS systems
Able to multitask and manage constantly changing priorities with enthusiasm
Experience developing food and drink recipes a plus
TIPS certified preferred
ServSafe certification is preferred
Experience with Excel is preferred
A natural curiosity for food and drink
Must be able to lift 50 lbs. and maneuver 160 lb. kegs
Must be able to remain standing for extended periods of time
Understanding of the cider making process, cider culture and its history is a plus
Responsibilities
Front-of-House Work & Customer Service
Provide exceptional customer service to all tasting room patrons
Resolve customer complaints
Keep a clean and friendly environment for all guests at all times
Maintain a thorough understanding of all tasting room products, company history, and production methods
Manage and monitor bar staff
Schedule work hours for FOH staff
Assist customers with keg orders, special requests, and online orders
Oversee donation communication, distribution, and tracking
Staff Recruitment & Team Development
Hiring, training, management, corrective action, and turnover of bar staff
Implement monthly cider education trainings
Maintain a positive and friendly work environment for all tasting room employees
Build rapport between FOH staff and Production staff
Tasting Room Marketing & Events Management
Collaboratively lead the direction of the taproom experience while staying up to date on market and industry trends
Conducting cider tastings, cider pairing events, and other small events to help further the education of our community about cider
Organizing, setting up, and staffing all tasting room events
Maintain tasting room marketing materials and inform bartenders of all current promotions and events
Update POS systems, tasting room signage, and tasting room information on our website in a timely way
Serve as liaison for the public to rent Western Cider’s facilities and oversee event rentals
Inventory/Organization/Maintenance
Oversee bar staff in weekly inventory and ordering of food, cleaning supplies, glassware, merchandise, and tasting room advertisement
Oversee cleanliness, organization and maintenance of tasting room, cooler and draft system
Inform management of maintenance of equipment and other services needed
Food Management
Manage preparation of food and cider
Maintain standards of presentation and safety for food and cider
Implement new dishes with input from ownership
Tasting Room Accounting
Oversee menu cost controls
Responsible for overseeing money handling and till management
Responsible for maintaining appropriate staffing and agreed upon labor percentages
General Responsibilities
Proactive management of tasting room improvements
Lead monthly retail staff meetings
Weekly meeting with ownership
Communication with ownership regarding general tasting room concerns or issues
Oversee ordering of general office supplies and cleaning
Job Type: Full Time
Compensation
Competitive Pay and Bonuses Based on Experience
Employer Subsidized Health Insurance
Paid Time Off
Paid Holidays
Paid Phone
Ongoing Professional Development
Free Cider and Employee Discounts
To apply:
Send a cover letter, resume and three references to matt@westerncider.com with “Tasting Room Manager” in the subject line. Thanks!
